We offer multiple material options to suit different applications:

Fiberglass Screen (Most Popular):

•Material: Glass fiber yarn with PVC coating

•Characteristics: Durable, UV-resistant, weather-proof

•Applications: Windows, doors, patios, pools

•Warranty: 10 years

•Certifications: REACH, GREENGUARD Gold

Polyester Screen:

•Material: Polyester yarn with PVC coating

•Characteristics: Extra strong, pet-resistant

•Applications: Pet doors, high-traffic areas

•Warranty: 10 years

Stainless Steel Screen:

•Material: 304 or 316 stainless steel wire

•Characteristics: Maximum security, fire-resistant

•Applications: Security screens, fire-rated applications

•Warranty: 10 years

Aluminum Screen:

•Material: Aluminum wire

•Characteristics: Lightweight, corrosion-resistant

•Applications: Coastal areas, high-humidity environments

•Warranty: 10 years

All materials are phthalates-free, non-toxic, and safe for indoor use.

Our screen systems use high-quality frame materials designed for universal compatibility:

Frame Materials:

•Aluminum Alloy: Primary frame material (6063-T5 grade)

•Lightweight yet strong

•Corrosion-resistant

•Powder-coated in various colors

•Suitable for all climates

•PVC Components: Accessories and connectors

•UV-stabilized

•Weather-resistant

•Durable and flexible

Compatibility:Our products are designed to fit various window and door frame materials:

•Wood frames

•Aluminum frames

•PVC/uPVC frames

•Steel frames

•Composite frames

Customization: We can customize frame profiles and dimensions to match your specific window or door frame requirements.

We offer a comprehensive range of insect protection and sun-shading products across 7 main categories:

1. Insect Screen Mesh:

•Fiberglass Standard Screen (18×16, 20×20, 18×14)

•Fiberglass Stiff Screen (for roller systems)

•Bettervue Screen (high visibility)

•Pet-Resistant Screen (11×11)

•Pleated Screen

•Aluminum Screen

•Stainless Steel Screen

2. Pool Screen:

•Fiberglass pool screen

•Polyester patio screen

•Heavy-duty outdoor screening

3. Window Screen Systems:

•Fixed frame window screens

•Roller/retractable window screens

•Sliding window screens

•Magnetic window screens

4. Screen Door Systems:

•Magnetic screen doors

•Retractable screen doors

•Sliding screen doors

•Pleated screen doors

•Hinged screen doors

5. Zip Blind:

•Zip-guided outdoor blinds

•Motorized and manual options

6. Roller Shutter:

•Motorized roller shutters

•Manual roller shutters

•Security shutters

7. Aluminum Pergola:

•Outdoor shading structures

•Retractable roof systems

Visit our [Product Categories] page for detailed information on each product line.

We offer both standard and custom color options:

Standard Colors (In Stock):

•Black (most popular, 60% of orders)

•Grey (charcoal)

•White

•Green

•Brown

•Ivory/Beige

Custom Colors:

•Any RAL color code

•Any Pantone color code

•Color matching service available

•MOQ: 10,000-20,000㎡ (depending on color complexity)

Color Durability:

•UV-stabilized pigments

•Color-fast for 5-10 years

•No fading or discoloration under normal use

Color Samples: Free color swatches available upon request.

MOQ varies based on product type and customization level:

Standard Products (standard colors and specifications):

•Mesh Rolls: 5,000㎡ (approximately one 20’GP container)

•Window/Door Kits: 500-1,000 sets

Custom Products:

•Custom Colors: 10,000-20,000㎡

•Custom Specifications: Varies based on complexity

•New Product Development: Negotiable based on project scope

Flexible Options:

•For established customers, we can offer more flexible MOQ

•Sample orders available for quality evaluation

•Trial orders negotiable for new partnerships

Contact us to discuss your specific requirements. We understand different businesses have different needs.

We provide multiple sample options:

Free Samples:

•Small swatches (A4 size or smaller)

•Standard colors and specifications

•For quality and color evaluation

•Shipping cost: Recipient pays (or we deduct from future order)

Paid Samples:

•Full rolls or larger pieces

•Custom colors or specifications

•Sample fee: Varies by product (typically $50-200)

•Refundable: Sample fee refunded with first order

Sample Lead Time:

•Standard products: 3-5 days

•Custom samples: 10-15 days

How to Request:[Request Samples →]: # “or email us with:”

•Product type and specifications

•Color preferences

•Quantity needed

•Shipping address

We offer flexible payment options to accommodate different business needs:

Standard Payment Terms:

•T/T (Bank Transfer): 30% deposit, 70% balance before shipment

•L/C (Letter of Credit): Accepted for qualified customers

Trade Assurance (via Alibaba):

•Up to $350,000 protection

•Payment security

•Product quality protection

•On-time shipment guarantee

Other Terms:

•Negotiable for long-term partners

•Flexible terms for large orders

•Payment plans available for established customers

Accepted Currencies:

•USD (preferred)

•EUR

•Other major currencies negotiable

Our production model is primarily made-to-order rather than stock-based:

Why Made-to-Order:

• Most customers require custom sizes for their specific markets
• Ensures fresh production with latest quality standards
• Allows flexibility in specifications and colors
• Reduces waste and storage costs

Standard Sizes:

• We do not maintain large stock of standard sizes
• All orders are produced based on customer specifications
• This ensures you receive freshly manufactured products

Lead Time: 30-45 days from deposit (see Q13)

Advantage for You:

• Products tailored to your exact requirements
• No old stock or outdated inventory
• Consistent quality batch to batch

Yes, absolutely! Customization is one of our core strengths.

What We Can Customize:

1. Specifications:

•Mesh size (any configuration)

•Screen weight (80g-140g/m²)

•Roll width (custom widths available)

•Roll length (custom lengths)

2. Colors:

•Any RAL or Pantone color

•Color matching service

•Multi-color options

3. Packaging:

•Custom packaging design

•Private labeling

•Your brand logo and information

•Custom carton printing

4. Product Design:

•New product development

•Mold design and manufacturing

•Frame profile customization

•Accessory customization

5. Complete ODM/OEM:

•Full product line development

•Technical support and consultation

•Quality control to your standards

Customization Process:

1.Submit your requirements

2.Technical discussion and feasibility analysis

3.Sample development (2-4 weeks)

4.Sample approval

5.Mass production (30-45 days)

Visit our [ODM/OEM Services] page for more details.

Mold ownership is flexible and negotiable based on your business model:

Option 1: Customer Owns Mold

•You pay full mold cost

•You own the mold 100%

•Exclusive production rights

•Mold stored at our factory (free storage)

Option 2: Shared Ownership

•Split mold cost (typically 50/50)

•Shared usage rights

•Volume commitments may apply

•Cost-effective for medium-volume products

Option 3: Smartex Owns Mold

•We cover mold development cost

•Exclusive supply agreement

•Minimum order commitments

•Best for long-term partnerships

Mold Details:

•All molds manufactured to high precision standards

•Regular maintenance included

•Mold life: typically 500,000+ shots

•Mold modifications available

We’re flexible and work with your business needs. Contact us to discuss the best arrangement for your project.

Timeline varies based on customization complexity:

Simple Customization (color, packaging):

•Sample development: 2-3 weeks

•Approval and adjustments: 1 week

•Mass production: 30-45 days

•Total: 6-8 weeks from order to delivery

Moderate Customization (specifications, dimensions):

•Technical development: 3-4 weeks

•Sample production: 2-3 weeks

•Testing and approval: 1-2 weeks

•Mass production: 30-45 days

•Total: 10-14 weeks

Full ODM (new product with mold):

•Design and engineering: 4-6 weeks

•Mold manufacturing: 6-8 weeks

•Sample production and testing: 2-3 weeks

•Adjustments: 1-2 weeks

•Mass production: 30-45 days

•Total: 16-20 weeks

We Provide:

•Detailed project timeline

•Regular progress updates

•Milestone confirmations

•Quality checkpoints

Our standard production lead time is 30-45 days after deposit received.

Timeline Breakdown:

Standard Products (30 days):

•Raw material preparation: 5-7 days

•Production: 15-20 days

•Quality inspection: 2-3 days

•Packaging: 2-3 days

•Ready for shipment: Day 30

Custom Products (35-45 days):

•Custom material preparation: 7-10 days

•Production: 18-25 days

•Quality inspection and testing: 3-5 days

•Custom packaging: 2-3 days

•Ready for shipment: Day 35-45

Factors Affecting Lead Time:

•Order complexity and customization level

•Order quantity (larger orders may need more time)

•Peak season (March-July typically busier)

•Material availability

Rush Orders:

•Available for urgent needs

•Additional fees may apply

•Contact us to discuss feasibility

On-Time Delivery Guarantee:

•We commit to agreed delivery dates

•Regular production updates provided

•Trade Assurance protection available

We use professional packaging to ensure products arrive in perfect condition:

Standard Packaging for Mesh Rolls:

Inner Layer:

•Each roll wrapped in PE film (plastic film)

•Protects from moisture and dust

•Sealed at both ends

Outer Layer:

•Woven bag (polypropylene) – standard option

•Carton box – available upon request

•Shrink wrap – for extra protection

Pallet Packaging:

•Available for container shipments

•Reduces handling damage

•Easier loading/unloading

•Recommended for large orders

Packaging for Kits (Windows/Doors):

•Individual carton boxes

•Inner foam or cardboard protection

•Assembly instructions included

•Multiple units per master carton

Custom Packaging:

•Your brand logo and design

•Custom carton printing

•Private labeling

•Gift box packaging available

Labeling:

•Product specifications

•Batch number and production date

•Barcode (if required)

•Handling instructions

We offer multiple shipping options with our own logistics company:

Sea Freight (Most Common):

•20’GP Container: ~25,000-30,000㎡ of mesh

•40’GP Container: ~50,000-60,000㎡ of mesh

•40’HQ Container: ~60,000-70,000㎡ of mesh

•Most economical for full container loads

•Transit time: 15-45 days depending on destination

Air Freight:

•For urgent orders

•Transit time: 5-10 days

•Higher cost but faster delivery

•Suitable for smaller quantities

Express Shipping:

•DHL, FedEx, UPS

•For samples and small orders

•Transit time: 3-7 days

•Door-to-door service

Our Logistics Advantage:

•Own logistics company for better coordination

•Competitive freight rates

•Experience with customs clearance

•Door-to-door service available

•Real-time shipment tracking

Shipping Terms:

•FOB Qingdao (standard)

•CIF (Cost, Insurance, Freight)

•DDU/DDP (Delivered Duty Unpaid/Paid)

•Other Incoterms negotiable

Yes, we ship worldwide! We have successfully served customers in 50+ countries across all continents:

North America:

•United States, Canada, Mexico

Europe:

•Germany, France, UK, Italy, Spain, Austria, Czech Republic, Slovakia, Portugal, Russia, Ukraine

Oceania:

•Australia, New Zealand

South America:

•Brazil, Argentina, Paraguay, Chile

Asia:

•Japan, Singapore, India, UAE

Africa:

•South Africa, Kenya, Nigeria

Shipping Experience:

•Familiar with customs requirements for major markets

•Documentation support for import clearance

•Compliance with local regulations

•Network of freight forwarders worldwide

No matter where you are, we can deliver to you!

Quality is our culture, not just a department. We implement comprehensive quality control at every stage:

1. Raw Material Inspection:

•Supplier qualification and audits

•Incoming material testing

•Only high-quality materials accepted

2. In-Process Quality Control:

•6S Management System: Organized, clean, standardized production environment

•Quality checkpoints at each production stage

•Real-time monitoring of production parameters

•Operator training and skill certification

3. Testing and Inspection:

•Tensile strength testing: Warp and weft direction

•UV resistance testing: Accelerated aging tests

•Color fastness testing: Ensure long-term color stability

•Mesh size verification: Precision measurement

•Weight verification: Consistent product density

4. Final Inspection:

•100% inspection before packaging

•Visual inspection for defects

•Dimensional verification

•Packaging quality check

5. Third-Party Audits:

•HD Supply audit annually (US market standard)

•BV, TUV, SGS audits

•Continuous improvement based on audit findings

6. Quality Standards:

•ISO9001:2015 certified

•European standards (REACH, CE)

•USA standards compliance

•Australian standards compliance

Quality Guarantee: 10-year warranty on all products

We hold multiple international certifications that demonstrate our commitment to quality, safety, and environmental responsibility:

Product Safety Certifications:

•REACH: EU chemical safety compliance (one of few Chinese manufacturers with authentic REACH)

•ROHS: Restriction of hazardous substances

•GREENGUARD Gold: Indoor air quality certification (strictest standards)

•CE: European conformity marking

•Phthalates-free: No harmful plasticizers

Quality Management:

•ISO9001:2015: Quality Management System

•HD Supply Verified: Annual audit by major US distributor

Environmental:

•ISO14001: Environmental Management System

•Blue Angel: German environmental certification

Social Responsibility:

•BSCI: Business Social Compliance Initiative

Testing Reports:

•SGS, TUV, BV: Independent testing and verification

Why Certifications Matter:

•Ensures product safety for end-users

•Meets import requirements for major markets

•Demonstrates commitment to quality and sustainability

•Provides peace of mind for B2B customers

All certificates available for download on our Certificate Page.

Yes, we provide a comprehensive 10-year warranty on all our insect screen products.

Warranty Coverage:

•Material defects

•Manufacturing defects

•Premature degradation under normal use

•Color fading beyond acceptable limits

•Structural integrity issues

Warranty Conditions:

•Products used according to specifications

•Normal wear and tear conditions

•Proper installation and maintenance

•Not subjected to abuse or extreme conditions beyond product specifications

What’s NOT Covered:

•Damage from improper installation

•Abuse, vandalism, or intentional damage

•Extreme weather events (hurricanes, tornadoes)

•Chemical exposure beyond normal use

•Modifications or alterations to original product

Warranty Process:

1.Contact us with issue description and photos

2.Technical team evaluates the claim

3.If valid, we provide replacement material

4.Shipping cost negotiable based on situation

Our Commitment:

•We stand behind our products

•Quick response to warranty claims

•Fair and transparent process

•Customer satisfaction is our priority

We have established comprehensive quality control systems that meet international standards:

Quality Management Framework:

•ISO9001:2015 certified quality management system

•6S Management for organized and efficient production

•Standard Operating Procedures (SOPs) for all processes

•Continuous Improvement culture

From Yarn to Finished Product:

1. Yarn Quality Control:

•Source from certified suppliers

•Incoming inspection and testing

•Proper storage conditions

2. PVC Coating Process:

•Precise coating weight control

•Temperature and speed monitoring

•Coating uniformity inspection

3. Weaving Process:

•Tension control for consistent mesh

•Real-time monitoring of mesh size

•Operator skill certification

4. Heat Fixing:

•Temperature and time control

•Dimensional stability verification

5. Final Inspection:

•Visual inspection for defects

•Measurement verification

•Performance testing

Standards Compliance:

•European standards: EN 13561, EN 1279

•USA standards: ASTM standards

•Australian standards: AS 2047

Special Workmanship:

•Skilled operators with years of experience

•Regular training and skill updates

•Quality-first culture throughout organization

Absolutely! Our experienced team is here to help you select the optimal products for your needs.

What We Can Help With:

1. Product Selection:

•Recommend products based on your market and application

•Explain differences between product types

•Match specifications to your requirements

2. Technical Consultation:

•Mesh size selection for your climate and insect types

•Color recommendations for your market preferences

•Material selection based on durability needs

3. Market Analysis:

•Share insights on product preferences in your region

•Competitor analysis and positioning

•Pricing strategy recommendations

4. Quantity Planning:

•Calculate required quantities based on your sales projections

•Optimize order size for best pricing

•Inventory management suggestions

5. Customization Guidance:

•Feasibility assessment for custom requirements

•Cost-benefit analysis of customization options

•Timeline and MOQ planning

How to Get Help:

•Email: [email protected] (include your requirements)

•Phone: +86-532-8562 3071

•WhatsApp: +86 186 6025 8307

•Request Quote: Fill out detailed quote form on our website

Our team has 20+ years of experience in the insect screen industry serving customers worldwide. We understand different market needs and can provide expert recommendations.

Yes, we offer comprehensive installation support through multiple channels:

Installation Resources:

1. Installation Manuals:

•Detailed PDF guides for each product type

•Step-by-step instructions with illustrations

•Tools and materials list

•Troubleshooting tips

•Available in multiple languages

•[Download from our website]

2. Video Tutorials:

•Installation demonstration videos

•Professional tips and tricks

•Common mistakes to avoid

•Available on our [Video Gallery]

3. Technical Documentation:

•Product specifications

•Installation best practices

•Maintenance guidelines

•Available in our [Knowledge Center]

4. Direct Support:

•Email support: Technical questions answered within 24 hours

•Phone support: Speak with technical team

•WhatsApp support: Quick questions and photo sharing

•Video call: Screen-sharing for complex issues

5. On-Site Training (for large projects):

•Available for major distributors or projects

•Hands-on installation training

•Best practices workshop

•Cost negotiable based on location and scope

Installation Support for Your Customers:

•We can provide installation materials in your language

•Co-branded installation guides available

•Support your customer service team

Timing of installation depends on the type of screen system and construction stage:

Best Practice – Before Fitment Starts:

•Recommended: Install before interior decoration begins

•Easier access to window/door frames

•No risk of damaging finished interiors

•Can plan electrical connections for motorized systems

Alternative – After Construction Complete:

•Also acceptable for most screen types

•May require more careful installation to protect finishes

•Ensure accurate measurements of final openings

By Screen Type:

Fixed Frame Screens:

•Can install at any stage

•Easiest to retrofit after construction

Retractable/Roller Screens:

•Best: During window frame installation

•Allows proper housing integration

•Cleaner appearance

•Easier cable routing for motorized versions

Pleated Screens:

•Flexible installation timing

•Can be surface-mounted after construction

Screen Doors:

•Install after door frames are complete

•Before final trim work for cleanest look

Recommendation:Contact us with your construction timeline and screen type. We’ll provide specific guidance for optimal installation timing.

Yes, we regularly participate in major international trade shows to meet customers and showcase new products:

Regular Trade Shows:

Asia:

• R+T Asia (Shanghai, China) – Every year in February
• Canton Fair (Guangzhou, China) – Spring and Autumn sessions

Europe:

• R+T (Stuttgart, Germany) – Every 3 years
• BAU (Munich, Germany) – Every 2 years

North America:

• International Builders’ Show (IBS) (USA)
• NAHB Show (USA)

Benefits of Visiting Our Booth:

• See and touch product samples
• Meet our team face-to-face
• Discuss your specific requirements
• Get exclusive show discounts
• Network with other industry professionals

Can’t Attend?

• We offer virtual meetings during show periods
• Show specials available to all customers
• Product catalogs and videos shared after shows

Stay Updated:Follow our [News & Events] page for upcoming trade show schedule and booth information.

Yes, we’re always interested in building partnerships with qualified distributors worldwide!

What We Look For:

•Established business in your market

•Experience in building materials, home improvement, or related industry

•Sales network and customer base

•Commitment to quality and customer service

•Growth mindset and long-term vision

What We Offer Distributors:

1. Competitive Pricing:

•Volume-based pricing tiers

•Better margins for larger commitments

•Exclusive pricing for exclusive territories

2. Marketing Support:

•Product catalogs and brochures

•High-resolution product images

•Technical documentation

•Co-branded marketing materials

•Trade show support

3. Technical Training:

•Product knowledge training

•Installation training

•Sales training materials

•Ongoing technical support

4. Territory Protection (negotiable):

•Exclusive distribution rights in your region

•Protection from direct competition

•First access to new products

5. Flexible Terms:

•Reasonable MOQ for distributors

•Flexible payment terms for established partners

•Inventory support programs

Next Steps:Contact us with information about your business:

•Company background

•Target market and customers

•Current product lines

•Sales volume projections

•Territory of interest

We provide ongoing support throughout the entire product lifecycle:

Support Channels:

Email Support:

• Address: [email protected]
• Response Time: Within 24 hours (usually faster)
• Best For: Detailed technical questions, documentation requests

Phone Support:

• Number: +86-532-8562 3071
• Hours: Monday-Friday, 9:00-18:00 (GMT+8)
• Best For: Urgent issues, complex discussions

WhatsApp:

• Number: +86 186 6025 8307
• Available: 7 days a week
• Best For: Quick questions, photo sharing, real-time communication

Online Resources:

• Knowledge Center: Comprehensive guides and articles
• Video Gallery: Installation and troubleshooting videos
• FAQ Page: Common questions answered
• Download Center: Technical documents and certificates

Types of Support We Provide:

• Technical specifications clarification
• Installation guidance and troubleshooting
• Product selection recommendations
• Quality issue resolution
• Warranty claims processing
• Reorder assistance

Our Commitment:

• Your success is our success
• We’re here to help even years after purchase
• No question is too small
• Professional, friendly service

Multiple ways to stay connected with Smartex:

1. Newsletter:

•Subscribe on our website

•Monthly updates on new products, industry news, and special offers

•[Subscribe Now →]

2. Social Media:

•LinkedIn: Company updates, industry insights, job postings

•Facebook: Product showcases, customer stories, events

•YouTube: Product videos, factory tours, installation guides

•Follow us for regular updates

3. Website:

•News & Blog: Company news, product launches, industry articles

•Knowledge Center: New guides and resources

•Visit regularly for latest content

4. Direct Communication:

•Your Sales Representative: Personalized updates on relevant products

•Email Announcements: Important updates sent directly

•Trade Show Invitations: Meet us at upcoming events

5. WhatsApp/WeChat:

•Add our business account for instant updates

•Quick access to support team

What You’ll Learn About:

•New product launches

•Product improvements and updates

•Industry trends and insights

•Trade show schedules

•Special promotions

•Company milestones

•Technical tips and best practices