ODM (Original Design Manufacturer): We design and develop products based on your requirements. You provide the concept and specifications, and we handle the entire design, prototyping, and manufacturing process. The final product is custom-designed for you.

OEM (Original Equipment Manufacturer): We manufacture products based on your existing designs. You provide detailed drawings and specifications, and we produce according to your requirements with your branding.

At Smartex, we offer both services. Whether you need us to design from scratch (ODM) or manufacture your existing designs (OEM), we have the capabilities to support your needs.

MOQ varies significantly depending on the complexity of customization and the specific product type. Factors that affect MOQ include:

•Customization level: Simple changes (logo, packaging) vs. full product design with new molds

•Product complexity: Standard items vs. complex multi-component systems

•Production setup: Existing molds vs. new mold development

•Material requirements: Standard materials vs. specialized materials

We understand that different businesses have different needs and are at different stages of growth. Contact us to discuss your specific project requirements, and we’ll work with you to find a flexible solution that fits your business model and budget. We’re committed to supporting both established brands and growing businesses.

Timeline varies significantly based on the scope and complexity of your customization project. Key factors that affect timeline include:

•Project scope: Simple modifications vs. complete new product development

•Mold requirements: Using existing molds vs. developing new molds

•Design complexity: Standard designs vs. innovative new concepts

•Testing requirements: Basic functionality vs. comprehensive compliance testing

•Order quantity: Sample runs vs. full production volumes

Our process includes multiple stages such as design and prototyping, mold development (if needed), sample production and testing, and mass production. Each project is unique, and timelines are tailored to your specific requirements.

Once we understand your project details, we’ll provide a detailed timeline with milestones and keep you updated throughout the entire process. We’re committed to meeting your deadlines while maintaining our quality standards.

Mold ownership is negotiable:

•Option 1: Customer pays for mold development and owns the molds (exclusive production)

•Option 2: Smartex invests in molds, and customer has exclusive rights for agreed period

•Option 3: Shared investment and shared usage rights

Design ownership:

•ODM projects: Design IP typically belongs to the customer after project completion

•Confidentiality: We sign NDAs to protect your designs and business information

•Exclusivity: We can agree on exclusive production rights for your market or globally

We’re flexible and work with you to find an arrangement that suits your business needs and investment capacity.

Yes! Smartex already holds major certifications including ISO9001, ISO14001, REACH, ROHS, CE, BSCI, and GREENGUARD Gold.

For custom products, we can:

•Provide test reports and certificates for existing certifications

•Arrange additional testing if required for your market

•Guide you through certification requirements

•Connect you with testing laboratories

•Provide documentation for compliance

Our experience serving 50+ countries means we understand regulatory requirements for major markets including EU, USA, Australia, and others.

Absolutely! Sample approval is a critical step in our process.

Sample stages:

1.3D printed prototype: For design verification and installation testing

2.Pre-production sample: Made with actual molds and materials

3.Production sample: From trial production run for final approval

Sample policy:

•Initial samples: Charged at cost (refundable with order)

•Revised samples: Free for minor changes, charged for major redesigns

•Production samples: Included in order

We never proceed to mass production without your explicit approval of samples.

Yes, we welcome factory visits! Many of our ODM/OEM customers visit us during the development process to:

•Meet the design team face-to-face

•Review prototypes and samples in person

•Inspect production facilities

•Conduct final quality inspection before shipment

We can arrange:

•Factory tour and capability demonstration

•Design team meetings

•Production line visits

•Quality control process observation

•Accommodation and transportation assistance

Due to travel restrictions, we also offer virtual factory tours and online meetings for customers who cannot visit in person.

Our partnership doesn’t end with delivery. We provide ongoing support including:

Production support:

•Consistent quality for repeat orders

•Inventory management assistance

•Flexible production scheduling

•Quick response to urgent orders

Marketing support:

•Product photos and videos

•Installation guides and manuals

•Technical specifications

•Marketing material templates

Technical support:

•Customer service training for your team

•Installation troubleshooting

•Product improvement suggestions

•New product development

Business support:

•Market feedback and insights

•Product line expansion ideas

•Competitive intelligence

•Long-term partnership growth